Client Details
Information
Client
Reeferon
Location
Maharashtra, India
Industry
Transport (Cold Supply Chain)
Project Duration
N/A
Primary Product Implemented
Zoho People and Zoho Payroll
Business Verticals Covered
Logistics, Warehouse Operations, HR & Payroll
Reeferon Transforms Case Study
Reeferon Transforms HR Operations with Zoho People & Payroll
Client Details
Client
Location
Industry
Project Duration
Primary Product Implemented
Business Verticals Covered
Information
Reeferon
Maharashtra, India
Transport (Cold Supply Chain)
N/A
Zoho People and Zoho Payroll
Logistics, Warehouse Operations, HR & Payroll
1. Overview
Problem
Reeferon: Cold Supply Chain had broken HR processes across multiple locations. Attendance was tracked manually, payroll was inconsistent, and compliance reporting was error-prone. Managing distributed teams in warehouses and logistics sites became slow, inefficient, and risky.
Solution
Zoho People and Zoho Payroll were implemented to digitize and centralize HR operations. Attendance was automated with geo-fencing, payroll was streamlined with built-in compliance, and a self-service portal was introduced for employees. This reduced delays, improved accuracy, and gave HR complete visibility.
2. Key Takeaways
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Centralized employee database with multi-location mapping
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Geo-fenced attendance and automated leave approvals
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Payroll integrated with statutory compliance
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Self-service portal for employees 5. Better audit readiness and transparency
3. Results
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100% digital HR records and processes
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Payroll processing time cut down significantly
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Real-time compliance reporting enabled
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Improved employee satisfaction with self-service tools
“With Zoho People and Payroll, we’ve eliminated errors and delays. HR tasks that took days are now done in minutes.” – Reeferon HR Team
ASM India
Streamlining Customer Support Operations at ASM India with Zoho Desk
Location
Maharashtra
Primary Product Implemented
Zoho Desk
Primary Product Implemented
Zoho People and Zoho Payroll
Business Verticals Covered
Customer Support / Helpdesk
Overview
ASM India streamlined scattered customer communications by implementing Zoho Desk, centralizing all queries into a single system that improved prioritization, faster resolutions, and overall service efficiency.
Problem
ASM India was struggling to manage customer service requests because communication was scattered across emails and calls. Without a central system, tickets were often missed, follow-ups were delayed, and urgent issues were hard to prioritize. This led to slower resolutions, unhappy customers, and lower team productivity.
Solution
Zoho Desk was implemented to bring all customer queries into one platform. Tickets were created automatically from multiple channels, prioritized based on urgency, and assigned to the right team members. Automated workflows, dashboards, and reports improved visibility, accountability, and response times.
"With Zoho Desk, we have complete visibility of every customer query and can respond faster than ever before."
Results
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40% faster ticket resolution times
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SLA compliance improved from 65% to 92%
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Customer satisfaction scores rose in the first quarter
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Workload was evenly distributed, reducing team burnout
Key Takeaways
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Centralized customer queries improved visibility
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Automated ticket assignment reduced delays
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Real-time tracking boosted service performance
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Faster responses increased customer satisfaction