Client Details
Information
Client
Reeferon
Location
Maharashtra, India
Industry
Transport (Cold Supply Chain)
Project Duration
N/A
Primary Product Implemented
Zoho People and Zoho Payroll
Business Verticals Covered
Logistics, Warehouse Operations, HR & Payroll
Reeferon Transforms Case Study
Reeferon Transforms HR Operations with Zoho People & Payroll
Client Details
Client
Location
Industry
Project Duration
Primary Product Implemented
Business Verticals Covered
Information
Reeferon
Maharashtra, India
Transport (Cold Supply Chain)
N/A
Zoho People and Zoho Payroll
Logistics, Warehouse Operations, HR & Payroll
1. Overview
Problem
Reeferon: Cold Supply Chain had broken HR processes across multiple locations. Attendance was tracked manually, payroll was inconsistent, and compliance reporting was error-prone. Managing distributed teams in warehouses and logistics sites became slow, inefficient, and risky.
Solution
Zoho People and Zoho Payroll were implemented to digitize and centralize HR operations. Attendance was automated with geo-fencing, payroll was streamlined with built-in compliance, and a self-service portal was introduced for employees. This reduced delays, improved accuracy, and gave HR complete visibility.
2. Key Takeaways
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Centralized employee database with multi-location mapping
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Geo-fenced attendance and automated leave approvals
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Payroll integrated with statutory compliance
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Self-service portal for employees 5. Better audit readiness and transparency
3. Results
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100% digital HR records and processes
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Payroll processing time cut down significantly
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Real-time compliance reporting enabled
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Improved employee satisfaction with self-service tools
“With Zoho People and Payroll, we’ve eliminated errors and delays. HR tasks that took days are now done in minutes.” – Reeferon HR Team
Epsilon Carbon
Future-Proofing IT Service Management at Epsilon Carbon with ManageEngine
Location
Maharashtra
Industry
Carbon black and coal tar derivatives
Primary Product Implemented
Zoho People and Zoho Payroll
Business Verticals Covered
IT Service Management
Overview
By implementing ManageEngine with intelligent automation, Epsilon Carbon streamlined IT support, improved ticket prioritization and visibility, and significantly reduced response times.
Problem
Epsilon Carbon’s ticketing system was broken and manual. Users struggled to raise tickets, approvals were unstructured, prioritization was inconsistent, and IT teams had little visibility into assets or SLAs. This caused delays, uneven workloads, and poor service quality.
Solution
We implemented ManageEngine with automation to streamline IT support. Key changes included:
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AI-based ticket routing
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Rule-based approvals
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SLA automation
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VIP user prioritization
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Asset classification
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Zia chatbot for quick resolutions
These upgrades simplified workflows, cut down response times, and improved IT visibility
"Support is now faster, smarter, and well-structured. Our IT team can focus on results instead of constant issues."
Results
Epsilon Carbon now runs a centralized, AI-powered service desk with less manual work, faster responses, and higher user satisfaction. Ticket backlogs dropped, IT gained better visibility, and the team can now focus on outcomes instead of firefighting.
Key Improvements
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Auto-assignment reduced response times
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Structured approvals improved compliance and auditability
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Early asset monitoring enabled proactive issue detection
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VIP user handling ensured priority support for key stakeholders
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SLA automation and chatbot improved resolution timelines