Yes — from Excel, Tally, Salesforce, HubSpot, Freshworks, Slack, Google Workspace and most other systems. We map fields, clean and de-duplicate records, run a test migration you review, then do the final cutover. For accounting we run parallel for a period so you can reconcile before switching off the old system. Historical data comes across; it doesn't get left behind.

Fewer than most people expect at the start. We look at where work currently breaks — usually lead follow-up, invoicing or HR admin — and start there. Zoho One makes sense once you'd use six or more apps across the business; below that, individual apps are usually cheaper. We'll tell you honestly which side of that line you're on, even when the smaller answer is the right one.

Implementation is quoted as a fixed price against a written scope, separate from your Zoho licences. It depends on the number of apps, how much customisation and integration you need, how much data is migrating, and how many users need training. Discovery and the quote are free — you'll have a firm number within a week of the first call, with no obligation to proceed.

Every implementation includes a hypercare period immediately after launch, when questions and small changes are highest. After that, most clients move to an annual support plan with named consultants, defined response times, a WhatsApp channel for quick queries and quarterly reviews to add automations as your process changes. As an official partner we can also escalate product-level issues directly to Zoho.

This is the real risk, and it's why we spend the first week on process rather than software. Adoption improves when the system removes steps instead of adding them — auto-filled fields, mobile entry, WhatsApp and email logged automatically. We train by role rather than by feature, leave SOPs behind, and check usage data in the first month so we can fix friction while it's still small.